Hospitality Industry Glossary

The Hospitality Sales & Marketing Association International (HSMAI) has curated definitions and examples of terms used by hospitality professionals. Many of our terms include formulae.

We have compiled over 700 terms for your use.  If you find any terms are missing, please Contact us.

How to find the meaning of your term

Type in the term you’re looking for in the Search field or

Tap on the first letter of the hospitality term you’re looking for to shorten the list of definitions 

If you see too many results, you can always select the Category you’re most interested in.