« Back to Glossary Index
« Back to Glossary Index
Boundaries and controls that prevent AI from exposing guest data, making unauthorised promises, changing rates without approval, sending unapproved communications, or generating unsafe recommendations.
Hotel Example: A chatbot is allowed to explain cancellation policies but blocked from promising refunds, changing rates or sharing another guest’s booking information.
Categories: Guest Experience & Hospitality Models
« Back to Glossary IndexRecent Posts
