Online Course Refund and Cancellation Policy

Last updated: 14 August 2026

We want you to feel confident when purchasing an online course from HSMAI Academy. Please review the course description, learning outcomes and inclusions carefully before completing your purchase.

Online course purchases

Purchases of HSMAI Academy self-paced online courses are non-refundable once the learner has started the course.

A course is considered started when the learner first opens or accesses any lesson, module, assessment or other course content through the learning platform.

No refund will be provided where a learner has completed all or part of a course, attempted an assessment, or downloaded or received a certificate of completion, except where required by applicable consumer law.

Before starting a course

If you have purchased a course but have not started it and would like to request a cancellation, please contact us as soon as possible at HSMAI Academy.

Requests made before a course has been started will be reviewed individually. Please include your name, order number and the course purchased. Approval of a cancellation or refund is not automatic and will depend on the circumstances.

If a course is not what you expected

We provide course descriptions and learning outcomes to help you choose the right course. If you believe a course is materially different from its description or you have concerns about its content, please contact us at HSMAI Academy.

We will review your concerns and work with you to find an appropriate solution. A change of mind or a course not matching a learner’s personal preferences does not automatically qualify for a refund once the course has been started.

Duplicate purchases and technical issues

If you believe you have been charged twice, purchased the same course more than once by mistake, or cannot access your course because of a technical problem, please contact us promptly at HSMAI Academy. We will investigate and assist you.

Technical difficulties should be reported to us so that we have an opportunity to resolve them. They do not automatically qualify for a refund.

Consumer rights

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or any other applicable consumer-protection law.

Contact us

For questions, concerns or refund requests, please contact:

HSMAI Academy
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