Process Reservations

Course Overview

This course trains hotel reservations staff to manage guest bookings efficiently from start to finish.

Learning Objectives

By the end of this course, you will be able to handle the full reservation process and deliver excellent customer service.

Receive reservation requests

• Check availability and offer alternatives.

• Answer enquiries on rates and features.

Record reservation details

• Record customer info and special requests.

• Use customer profiles to improve service.

• Confirm details, issue reference codes, and prepare documents.

Update reservations

• Retrieve and update booking data and financial status.

• Process amendments or cancellations and explain related charges.

Advise others

• Share reservation details with relevant departments.

• Provide statistics and promote digital record keeping.