MEET OUR INSTRUCTORS & CONTRIBUTORS

HSMAI Academy delivers excellent quality, up-to-date courses and classes by selecting individual professionals who are experts in their field/s.  We employ a diverse range of instructors to teach our classes and workshops and industry experts to develop and maintain our course content to the highest quality.  To complete the development, expert trainers review  all content to make sure it provides an easy-to-learn experience.  We’re proud to showcase just some of these contributors.

  • Anders Johansson CEO, Demand Calendar
  • Anish Bhatia
    Anish Bhatia Revenue Optimization Director, Radisson
  • Celine Quek, CRME
    Celine Quek, CRME Senior Lecturer - School of Hospitality, Republic Polytechnic
  • Jeannette Ho VP Banyon Tree Brand & Commercial for AccorHotels Luxury Division
  • Kelly McGuire Managing Principal, Hospitality, ZS Associates and HSMAI Americas Board of Directors
  • Rachel Lai Co-Founder and Marketing Communications Lead, Wavemakers.co
  • Mark Shrives Senior Director, Client Services | Marriott Digital Services, APEC
  • Pallavi Nirula Nath Founder & Managing Director, Maverx & HSMAI APAC Commercial Advisory Board
  • Puneet Mahindroo Founder and Chief Executive Officer at Rev-Mantra Pte. Ltd.
  • Emmanuel Benardos General Manager Food & Beverage, Fairmont Singapore and Swissotel The Stamford
  • Andrew Ing Chief Operating Officer, OUE Restaurants Pte Ltd.
  • Alexander Eaton Co-Founder & Director - Resolute Hotels & Resorts
  • Frederic Toitot VP Learning & Development Revenue, Digital & Distribution Global T&C, Accor
  • Professor Sheryl Kimes Professor Emeritus, Cornell University - School of Hotel Administration
  • Adeline Lee Assistant Programme Chair (Diploma in Restaurant and Culinary Operations), Republic Polytechnic Singapore
  • Heidi Gempel Managing Partner & Founder at HGE International & Facilitator HSMAI Commercial Advisory Board
  • Stefan Wolf HSMAI Korea President & Managing Director, Wolf Commercial Consulting (스테판 볼프, 한국 HSMAI 회장 & 대표이사, Wolf Commercial Consulting)
  • Lynn Zwibak, CRME, CHDM, CHIA, CHE Founder, Zwibak Hospitality Solutions, LLC
  • Andrew Lee Assistant Director - Data, Privacy & Digital Payments, Minor Hotels Group
  • Holly Zoba, CHDM HSMAI Marketing Advisory Board Americas
  • Philip Schaetz
    Philip Schaetz Founder and Managing Director, CUBE
  • Shannon Knapp Founder/Director, SKNapp Consulting & Product Consultant, SiteMinder, HSMAI Advisory Board Member and Certified Trainer in Revenue & Distribution
  • Jackie Douglas President, HSMAI Asia Pacific & Global Chair, HSMAI Academy
Anish Bhatia
Anish Bhatia
Revenue Operations Director, Radisson
With over 25 years of global experience in the hospitality industry, Anish is a distinguished leader known for driving revenue optimization and customer experience excellence at Radisson Hotel Group.
Anders JohanssonAnders Johansson
CEO, Demand Calendar
Anders Johansson has 35+ years in leading positions in hospitality and started to apply revenue management in hotels in the late 1980-ies. For the past ten years, he has worked as a consultant in creating business models, visions, brands, and increased revenue streams for businesses within the hospitality industry.
Kelly McGuireKelly McGuire
Managing Principal, Hospitality, ZS Associates and HSMAI Americas Board of Directors
Dr. Kelly McGuire is Managing Principal, Hospitality, ZS Associates, where she is responsible for helping global hospitality clients improve their commercial strategy and operations.
Mark Shrives
Senior Director, Client Services | Marriott Digital Services, APAC
Under his leadership, a proficient team of 35 digital experts extends support to more than 500 participating hotels across the APEC region with localized digital strategies for both hotels and restaurants.
Puneet Mahindroo
Founder & Chief Executive Officer at Rev-Mantra Pte. Ltd.
With over 26 years of dynamic engagement in the hospitality sector, Puneet have cultivated a diverse and robust expertise spanning Marketing, Revenue Management, and Distribution at both hotel and corporate levels.
Andrew Ing
Chief Operating Officer, OUE Restaurants Pte Ltd.

Andrew brings more than 35 years of industry experience in F&B/nightlife operations, marketing, events, and management to OUE Restaurants. As Chief Operating Officer, he directly oversees the day to day running of the company.

Prof. Sherri KimesProfessor Sheryl Kimes
Professor Emeritus, Cornell University – School of Hotel Administration

Professor Kimes is considered to be one of the top thought-leaders and experts in Revenue Management in the world.

Heidi Gempel
Managing Partner & Founder at HGE International & Facilitator HSMAI Commercial Advisory Board

An ICF-accredited Executive Results Coach and Managing Partner of HGE International, specialises in coaching, consulting, and training for independent hospitality owners, luxury hotel brands, franchise owners, and high-performing individuals across various industries.

Holly ZobaHolly Zoba
HSMAI Marketing Advisory Board Americas

Holly Zoba has 15 years of experience in hotel Sales and Marketing, with Hospitality Partners and the Aurora Foundation, both in property level and corporate roles.

Matthias Dybing
HSMAI Asia Pacific Board Member & Certified Trainer in Revenue Management & Distribution

Matt is passionate hotelier with 20 years’ experience in the hospitality industry, working for small to large hotel brands with hotels located in cities, regional areas and resort destinations.

Fabian Bartnick
Founder, Infinito and HSMAI Revenue Advisory Board Member

Fabian is the founder of Infinito, a technology company dedicated to improving the work-life balance of hotel managers through IVI, a personal revenue management assistant.

Jackie DouglasJackie Douglas
President, HSMAI Asia Pacific & Global Chair, HSMAI Academy

Jackie is an experienced senior business strategist with over 20 years’ experience in developing and improving digital products to achieve the best customer experience.

Celine QuekCeline Quek
Senior Lecturer – School of Hospitality, Republic Polytechnic
Celine Quek, an effective, bilingual, and experienced professional, has spent more than 25 years in the hospitality industry specializing in both the Commercial and Operations discipline.
Jeanette Ho VP Banyon Tree Brand & Commercial for AccorHotels Luxury DivisionJeanette Ho
VP Banyon Tree Brand & Commercial for AccorHotels Luxury Division
Steward for the Banyan Group brands and passionate about the company’s mission to Embrace the Environment and Empower People.
Rachel Lai
Co-Founder and Marketing Communications Lead, Wavemakers.co
Rachel brings 12 years of experience in marketing communications, making her an advocate for mindful leadership, creative thinking, and purposeful collaborations.
Pallavi Nirula Nath
Founder & Managing Director, Maverx & HSMAI APAC Commercial Advisory Board
In the hospitality space, she was the Regional Director RM for Conrad hotels, has done numerous revenue optimisation and strategic pricing consultancies.
Emmanuel Bernardos
General Manager F&B, Fairmont Singapore and Swissotel The Stamford
Running ACCOR’s largest Food and Beverage operation, with 2100 hotel rooms, (17 Monthly P&L reports / revenue centers) 13 outlets, 32 kitchens and overseeing all Food & Beverage / Culinary.
Frederick Toitot
VP Learning & Development Revenue, Digital & Distribution Global T&C, Accor
Frederic Toitot has 20+ years of experience in revenue optimization, pricing and hotel operations, with extensive international exposure and a muti-brand portfolio.
Adeline Lee
Assistant Programme Chair, Republic Polytechnic Singapore
Adeline Lee served more than a decade in the hospitality industry with prestigious brands such as The Ritz-Carlton Millenia Singapore, The Ritz-Carlton Bahrain, and the Pan Pacific Singapore.
Sunny YuSunny Yu
President, HSMAI Thailand & Director of Sales & Marketing Andaz Pattaya Jomtien Beach
Sunny Yu is the President of HSMAI Thailand Chapter.  Sunny is also Director of Sales and  Marketing Andaz Pattaya Jomtien Beach, one of the new Hyatt Hotels brands.
Dan WacksmanDan Wacksman
Chair, HSMAI Marketing Advisory Board Americas
With over 20 years of senior level experience in hotel marketing and travel distribution, Dan Wacksman has recently launched a new company, Sassato, to help hotels and travel related businesses to improve their performance in marketing, distribution, technology, and implementations.
Shannon Knapp
Founder/Director, SKNapp Consulting & Product Consultant, SiteMinder, HSMAI Advisory Board Member and Certified Trainer in Revenue & Distribution

Shannon Knapp established SKNapp Consulting in January 2015 to capitalize on her 27 year career in hotels and contact centre management.

Tamie Matthews
Revenue & Distribution Support for the Independent Hotelier, HSMAI Advisory Board Member and Certified Trainer in Revenue & Distribution
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